Contact Us
How to Reach Us
For all product and order-related inquiries, please contact us through one of the following:
- Email: [email protected] (Recommended — monitored during and after business hours)
- Phone / Text (WhatsApp Only): 714-787-6199
Important Notes on Phone & Text Contact
Please use WhatsApp only when reaching out by phone or text — our regular SMS inbox receives a high volume of spam and is not actively monitored. Because our customer support is handled in-house rather than outsourced, phone calls may occasionally go unanswered. If you call and no one picks up, we strongly recommend leaving a text message on WhatsApp or simply sending an email for the fastest response.
Business Hours
- Monday – Friday: 9:00 AM – 4:00 PM PST
- Saturday – Sunday: 10:00 AM – 2:00 PM PST
Please note that while phone lines operate during business hours, our email is monitored beyond those hours as well. For urgent matters outside of business hours, email is always your best option.
Tips for a Fast Resolution
To help us resolve your inquiry as quickly as possible, please include the following in your message:
- Your order number
- Your full name
- A clear description of your issue or question
We make it our goal to respond to every message as quickly as possible. Please note that any product questions unrelated to storage or order issues will not be addressed through our support channels — for those, please consult your research facility.