Shipping Policy

At Parabolic Research Co., we make it our mission to get your order out the door as quickly as possible so your research is never delayed.

Order Processing & Shipping

Orders placed by 12:00 PM PST, Monday through Friday, are typically processed and shipped the business day. Orders received after the 12:00 PM cutoff should be processed and shipped on the next business day.

We strive to process every order as quickly as possible; however, same-day shipping is not guaranteed due to order volume or unforeseen circumstances.

We do not process or ship orders on Saturdays, Sundays, or holidays. Orders placed after 12:00 PM PST on Friday or anytime during the weekend should be processed on the next business day.

UPS Priority Mail
UPS Priority Mail Express

Address Accuracy — Your Responsibility

Because of how quickly orders are processed, it is critical that you verify your shipping address before completing your purchase. Once an order has shipped, we may not be able to intercept or reroute it.

Packages shipped to an incorrect or incomplete address are not the fault of Parabolic Research Co. and do not automatically qualify for a refund or reship. We will always do our best to assist, but we encourage all customers to double — and triple-check their address at checkout.

Order Cancellations

Once an order has shipped, it is no longer eligible for cancellation or a full refund. Exceptions may be considered on a case-by-case basis at the discretion of our support team.

USPS Delays & Lost Packages

Occasionally, packages may show a delivery scan but not arrive immediately, or may appear stuck at the same USPS location with no movement. We understand how frustrating this can be. Our guidance is as follows:

  • If your tracking shows “delivered” but you have not received your package, please wait 3 business days before contacting us — packages often arrive within that window.
  • If your tracking shows no movement for 6+ days in the same location, please reach out to us. In many cases, packages begin moving again after that 5–6 day window.

Please be aware that once a package is in USPS’s hands, our ability to directly intervene is limited. We are happy to assist in filing claims where applicable.

Shipping Insurance

We highly recommend adding our Shipping Insurance for $9.99 per package at checkout. Insurance covers:

  • Lost packages
  • Damaged or broken bottles
  • Other USPS-related issues

With valid proof of damage or loss, insured orders are eligible for a full refund. We strongly encourage all customers to take advantage of this option for peace of mind.